Unlimited User Experience (UX) Services
Our clients have many user experience priorities. We provide holistic UX service (research through design) across the full development lifecycle to meet those needs. However, it can be challenging to scope projects ahead of time.
That's where User Experience as a Service (UXaaS) comes in. UXaaS allows us and our clients to adapt UX focus to changing development, business, and technical priorities over time.
Discovery & Prioritization
Engagements start with defining your company's guiding principles and "Your Company/Product Experience" -- part pragmatic, aspirational and accountability metric. With a clear vision in place, we then prioritize your needs and dive into high priority issues, re-prioritizing on an ongoing basis.
Specific engagement activities are customized to your needs.Tier 1:
- Iterative design across multiple months
- Iterative research conducted across multiple months
- UX advice, guidance, and selected key activity support
- Dedicated full-time design resource for ongoing design needs
- Set of user research or usability activities on a quarterly basis
- Two designers split approximately 50% time on two products
- Small design team supporting 1-2 needs (across multiple activities)
- Significant user research effort needing multiple resources
- Ongoing robust benchmark usability testing
- Large primary UX team across product/company
- Comprehensive and longitudinal user research
- Development support
UXaaS has proven to be a dynamic solution for augmenting the largest enterprise product development teams, to being the entire UX team for the earliest stage startups where user experience is central to ultimate success.